About the Role
We feel that our customer support should be a defining feature of our products, and this role is critical. You’ll be joining us as a founding member of the company, being an advocate on behalf of customers, making our product and our company better. Our goal is providing world-class support to our users.
To do this we need help answering their questions, helping to solve their problems, and keeping things moving fast for them. We’re looking for a full-time support engineer – a position within the engineering team, as the role is deeply technical as well as being a major voice working with customers who need our help. Our customers are developers – just like us – so we want someone who will listen to them, help them, and be their voice within the company.
Netlify is growing quickly, so we want someone who will help us keep up with the many awesome users we have and the ones joining us every day, through scripts, tooling, documentation and other efficiencies.
You’ll be responsible for answering support requests (currently via email, chat and a small amount of phone), building internal tooling to speed up processes, and unearthing insights and patterns from the support realm.
You should love problem-solving, using words to help solve said problems, and have the empathy to help people.
You should be comfortable diving into code to solve customers’ problems. Our platform is built in React, Go and touches of C++, but you don’t have to be an expert at them to do this job well.
We’re based in San Francisco, and we are looking for someone local, but we’ll consider remote employment for the right candidate.
About You
We’re looking for someone who:
Bonus points if you have:
About the Company
The traditional approach to making websites is being disrupted by new technologies. Static site generators, build automation tools and git are leading the way.
Netlify has rolled all the services needed to take your code, build it and host it on our CDN into a single automated platform. Creating modern, high performance websites and applications is simpler, cheaper and more secure than ever.
Started just a year ago, we’re already serving hundreds of millions of page-views per month. We have a long list of clients like Instrument, WeWork and Uber, and we’ve helped thousands of developers build web applications.
We are devoted to building a team of people with different backgrounds and lifestyles. We eagerly invite applications from people of all kinds. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, citizenship, pregnancy status, or any other differences whatsoever that folks imagine to discriminate against one another. If you have a disability, please do let us know we can do to better accommodate you in an interview process.
We Offer
Send your application to careers@netlify.com